It's true I'm human.
I had a slightly snarky email from a bride that i had not got back to this morning. She was 'astonished' that I was too busy or could not be bothered to make the effort to respond. Now i'll admit that its annoying not to get a response from someone when you email them but hell...everyones busy and you never know what's going on for someone else. Hows a cheerful have you remembered my email? or why not make an appointment to meet me in person? Making a personal connection is very important to me. I will go to the end of the earth for a client i love.
Anyway i'll admit it...i didn't respond and thats my failure. Humans...would you want one to do your wedding flowers?